We approached Vancity Credit Union to introduce hearing loop technology as a potential service for their hard of hearing members. They agreed to a 4-branch pilot project to test the technology and to assess the benefits it may have. It wasn’t until we were installing the last of the 4 pilot systems when we realised just how essential these systems were and the impact they could have.
It was at this location where we met a Vancity teller who wore hearing aids. We were able to configure the system at his station to provide both him and their members the benefits of the induction loop, creating easier communication for both parties. It was after this profound moment that Vancity decided it was a good idea to install induction loop systems at all their branches.